Return & Refund Policy
Your Satisfaction Matters
At Velyqua, we want you to love your beauty products.
If you are not completely satisfied with your purchase, please contact our customer support team.
Return Window
We accept return requests within:
30 days after delivery
Consumer Rights
This Return & Refund Policy does not affect any mandatory consumer rights that may apply under applicable laws.
Return Requirements
To be eligible for a return:
✓ Item must be unused
✓ Product must remain unopened
✓ Original packaging must be included
Due to hygiene and safety reasons, used cosmetic products cannot be returned.For hygiene and safety reasons, opened, used, or tested cosmetic products may not be eligible for return.
How to Start a Return
Before returning any item, please contact us at support@velyqua.com with your order number and reason for return.
If your return is approved, our customer support team will provide the appropriate return instructions and return address. Please do not send any return package before receiving confirmation and return instructions from our customer support team.
Return Shipping
Unless the item received is damaged, defective or incorrect, customers are responsible for applicable return shipping costs.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within:
7 days of delivery
with:
• Order number
• Photos of the product condition
• Description of the issue
We will review your request and provide assistance.
Refund Processing
Approved refunds will be processed to the original payment method.
Please allow:
5–10 business days
for your bank or payment provider to complete the refund.
Contact Us
For return questions: